1. Electronic delivery
Closure Engine is a digital product; nothing is physically shipped. After Stripe confirms successful payment, we send download or access details and installation instructions to the email address used at checkout. Our target is delivery within one business day.
Payment methods that do not settle immediately can delay fulfillment until Stripe confirms payment. You are responsible for providing a reachable email address and checking spam or filtering folders. If delivery has not arrived within one business day, contact support@closure.fast from the purchase address.
2. The 14-day refund window
You may request a full refund for any reason within 14 calendar days after purchase. Email support@closure.fast from the address used at checkout and include enough information to identify the order, such as the receipt or order identifier.
We aim to review requests within two business days. Approved refunds return to the original payment method. Stripe, Link, your bank, and the payment method control when the credit appears after it is issued. Refunds include applicable tax as handled by the merchant of record.
A refund ends your software license. After a refund, you must stop using Closure and delete copies in your possession or control.
3. Delivery or product problems
If we cannot deliver the product, we will provide corrected access or a full refund. If Closure is materially defective, contact us with a concise description and any non-sensitive diagnostic information you can share. We will try to provide a workaround, corrected package, or refund as appropriate.
After the 14-day window, refunds are provided when required by law or at our discretion. Nothing in this policy limits mandatory consumer rights or warranties that apply where you live.
4. Cancellation and disputes
Closure is a one-time purchase with no subscription, trial conversion, or automatic renewal to cancel. Before payment, you can leave checkout without being charged. After payment, use the refund process above.
Stripe or Link may also provide transaction support or issue refunds under its merchant-of-record terms. Contact us first for product or delivery problems so we have a chance to resolve them; this request does not waive any right you have to contact your payment provider.
5. Related terms
Use of the software is governed by the Terms and Software License. Handling of purchase and support information is covered by the Privacy Policy.
6. Contact
Delivery, refund, and product-support requests go to support@closure.fast.